Introduction
Welcome to Appliance Avenue, where customer satisfaction is our top priority. We offer a straightforward return policy and reliable warranty services to ensure you are completely satisfied with your purchase.
Warranty Details
-
Standard Warranty:
- All products come with a manufacturer’s warranty, covering defects in materials and workmanship.
- Warranty durations vary, typically ranging from one to five years, depending on the product and manufacturer.
-
Extended Warranty Plans:
- We offer extended warranty options for additional protection beyond the manufacturer’s warranty.
- These plans can be added at the time of purchase or within a specified period afterward.
-
Filing a Warranty Claim:
- To file a warranty claim, contact our customer service team with your order details and a description of the issue.
- We will guide you through the process, which may involve troubleshooting, repair, or replacement.
Return Policy
-
Return Eligibility:
- Items can be returned within 30 days of purchase for a refund or exchange.
- Products must be in their original condition, including packaging, accessories, and manuals.
-
Initiating a Return:
- Contact our customer service team to obtain a return authorization.
- Follow the provided instructions to send the item back to us.
- Refunds are processed within 7 business days of receiving the returned product.
-
Non-Returnable Items:
- Certain items, such as opened software, customized products, and consumables, are not eligible for return unless defective.
-
Restocking Fee:
- Free, but a restocking fee of up to 15% may be applied to some returns, which will be deducted from the refund.
Customer Support
- Our customer support team is available to assist with any questions or concerns.
- Contact us via phone, email, or live chat for prompt assistance.
Conclusion
At Appliance Avenue, we are committed to ensuring your satisfaction with every purchase. Our return and warranty policies are designed to provide you with peace of mind. Thank you for choosing us for your household appliance and electronic needs.